Finder's Customer Satisfaction Awards highlight the mobile providers Aussies love and trust most, based on factors like customer service, service reliability, and value for money.
ALDImobile took out the top prize in this year's mobile customer satisfaction awards with excellent scores across the board including value, reliability and customer service.
ALDImobile took out the top prize in this year's mobile customer satisfaction awards with excellent scores across the board including value, reliability and customer service.
Loved Brand
Amaysim is Australia's second most-loved mobile provider, taking out a highly commended gong in this category. Customers were particularly impressed with its value for money.
Amaysim is Australia's second most-loved mobile provider, taking out a highly commended gong in this category. Customers were particularly impressed with its value for money.
Belong earned an overall score of 4.28 out of 5 at this year's mobile customer satisfaction awards. It earned a highly commended award off the back of strong value and reliability ratings.
Belong earned an overall score of 4.28 out of 5 at this year's mobile customer satisfaction awards. It earned a highly commended award off the back of strong value and reliability ratings.
ALDImobile has been voted the top-value mobile provider at this year's customer satisfaction awards. It received an overall score of 4.63 out of 5 in this metric.
ALDImobile has been voted the top-value mobile provider at this year's customer satisfaction awards. It received an overall score of 4.63 out of 5 in this metric.
Value
Amaysim earned a highly commended award for value in this year's awards. Its score of 4.52 out of 5 made it a top contender in this category.
Amaysim earned a highly commended award for value in this year's awards. Its score of 4.52 out of 5 made it a top contender in this category.
Kogan Mobile has been named the third best-value mobile provider in this year's Customer Satisfaction Awards. It received an impressive value score of 4.52 out of 5.
Kogan Mobile has been named the third best-value mobile provider in this year's Customer Satisfaction Awards. It received an impressive value score of 4.52 out of 5.
ALDImobile has been named the top mobile provider for reliability. It received a score of 4.4 out of 5 from surveyed customers in this category.
ALDImobile has been named the top mobile provider for reliability. It received a score of 4.4 out of 5 from surveyed customers in this category.
Reliable
Belong was highly commended in this category with an overall score of 4.38 out of 5 for reliability.
Belong was highly commended in this category with an overall score of 4.38 out of 5 for reliability.
Boost Mobile was also highly commended in this category. It received an overall reliability score of 4.38 out of 5.
Boost Mobile was also highly commended in this category. It received an overall reliability score of 4.38 out of 5.
ALDImobile was the most trusted brand this year, with a score of 4.34 out of 5.
ALDImobile was the most trusted brand this year, with a score of 4.34 out of 5.
Trusted Brand
Amaysim received the second highest score for trust in this year's awards. It received an overall score of 4.25 out of 5 in this category.
Amaysim received the second highest score for trust in this year's awards. It received an overall score of 4.25 out of 5 in this category.
Belong placed in the top three for most trusted mobile provider brand. It scored an impressive 4.25 out of 5.
Belong placed in the top three for most trusted mobile provider brand. It scored an impressive 4.25 out of 5.
Amaysim has won this year's Customer Service Award with a score of 4.19 out of 5. This is the second year in a row that amaysim took out the top score in this category.
Amaysim has won this year's Customer Service Award with a score of 4.19 out of 5. This is the second year in a row that amaysim took out the top score in this category.
Quality Service
ALDImobile scored 4.09 out of 5 for its customer service. This was the tied-second best result in the survey.
ALDImobile scored 4.09 out of 5 for its customer service. This was the tied-second best result in the survey.
Belong picked up another highly commended award for its customer service, with an overall score of 4.09 out of 5.
Belong picked up another highly commended award for its customer service, with an overall score of 4.09 out of 5.
ALDImobile received the highest overall recommendation rating in this year's awards. It was recommended by 95% of surveyed customers.
ALDImobile received the highest overall recommendation rating in this year's awards. It was recommended by 95% of surveyed customers.
Recommended Brand
Amaysim has been named a highly commended brand for this year's most recommended mobile provider. A whopping 94% of customers gave the brand their tick of approval.
Amaysim has been named a highly commended brand for this year's most recommended mobile provider. A whopping 94% of customers gave the brand their tick of approval.
Woolworths Mobile received the tied-second highest recommendation rating in this year's survey with a total score of 94%.
Woolworths Mobile received the tied-second highest recommendation rating in this year's survey with a total score of 94%.
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction. Finder partnered with leading data and insights firm Dynata to survey customers and analyse their feedback.
Customers reviewed products they had purchased or used recently, with the recency period varying by category—from within the past year to up to five years.
Surveys continued until each category reached a minimum sample size of 500 to 5,000 responses, depending on the category. Respondents selected a brand from a pre-populated list or entered their own. Responses were recorded as they fell naturally.
We used the following metrics to assess brands and asked customers between 4-8 questions, including:
The final scores were determined exclusively based on the relevant metric. For example, the Most Trusted award was calculated based on responses to the question on how much people trust a brand, while the Most Loved award was based on responses to the question on how much people love a brand.
If a brand or product no longer exists in the market, they were disqualified and excluded from our assessment, meaning that they were ineligible for consideration for any Award (even though responses may have been collected in relation to the relevant brand's product(s) at such time that they were previously available). However, if only the brand's name changed and the products remained the same, the brand was still eligible for consideration for an Award and was assessed by us on the basis of the new brand name. Additionally, brands that did not meet the minimum per-brand sample size were excluded. The threshold ranged from 40 to 100 responses per brand, depending on the category, with most being 100.
The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
Piyush is an insights analyst at Finder and is responsible for developing the methodology for Finder's Product Awards. He holds an MBA from Macquarie University and a MSc in Banking and Finance from the University of London.
Mariam is Finder's utilities expert. She's responsible for reviewing the criteria we use to determine award winners across each category.
Chris is the lead editor at Finder Shopping. He has been writing about consumer issues for 15 years.
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